Driven by growth – it has signed up 2-million new individual and small business clients over the last two years – Nedbank has acquired the iNetco system to improve its operational efficiency in the face of growing transaction performance complexities.
With Nedbank’s recent migration to a new payments platform came the need to adequately trace and manage a transaction from end to end within the Nedbank environment.
Given its recent growth, Nedbank realised that investment needed to be made in monitoring capabilities to ensure that any transaction slowdowns or failures could be found before they affected end-users, be they at
ATMs or merchants, using Nedbank point of sale services.
With a complex environment consisting of multiple switches, servers, and third-party back ends (such as Visa and Bankserv), Nedbank needed a solution that could provide the end-to-end transaction visibility into
every transaction within its network to ensure that slowdowns were quickly addressed and failures averted.
Nedbank recognised the need for business transaction management (BTM) – and identified iNetco Insight as the solution that would allow them to keep their customers happy by ensuring that transaction service levels
were kept high while monitoring and troubleshooting costs were kept low.
“Nedbank is experiencing a period of explosive growth, and is investing in modernising our banking architectures and processing systems,” says Jason De Swardt, head of Nedbank’s new Payment Services Hub.
“As our banking IT infrastructure grows, so does the complexity of monitoring transactions. iNetco Insight is envisioned to be our not-so-secret weapon when it comes to realtime transaction slowdown troubleshooting,
improving problem isolation times by up to 75% – which helps us manage costs, and, more importantly, maintain the high level of service our customers have come to expect.”
