BankservAfrica Integrated Services has introduced its end-to-end outsourcing and business solutions at a private launch in Melrose Arch.
The launch saw the introduction of seven offerings that offer complete financial, business, information and communication services, which are designed to broaden business and customer options, increase business capacity and automation, reduce costs and security risks.
According to Martin Grunewald, CEO of BankservAfrica Integrated Services, businesses tend to think of outsourcing as simply call centres and their associated services. “There is far more to it than that.”
“It is not commonly known that any business service one may require can be outsourced. These services can include anything from communication, business infrastructure and software, to core banking and finance systems and the facilitation of electronic payments,” says Grunewald.
BankservAfrica Integrated Services’ retail payment solutions make use of the latest technology, systems and processes. The company provides payments, transaction and information switching solutions enabled via its secure and trusted payments platform.
The account management solutions are based on global standards and designed with fully-supported integration and state-of-the-art technology that can be customised for business and client needs.
The SWIFT outsourcing services with enhanced offerings improve speed, efficiency and mitigate risks such as fraud and terrorism funding activities.
The business process automation offering provides end-to-end solutions such as hosted or on-site document management, composition, conversion and storage solutions with full workflow and records management support.
Back office processing and outsourcing is a unique solution that is designed to manage and deliver on the requirements of day one proof of deposit and a centralised day two statement rendition functionality. It also delivers a variety of benefits in the areas of disaster recovery, settlement and settlement interface, as well as in sorting and validation.
From website security to desktop support, from cloud-based resources to telephony and internet service provision, BankservAfrica Integrated Services’ spectrum of ICT services offers full support for every information and communication requirement.
“If it is contact centre services that a business requires for customer support, tracking, monitoring, researching, selling or any other purpose, BankservAfrica Integrated Services can deliver exactly that in a number of tailored ways including on-site with or without training, or using our own facilities and teams,” said Grunewald.
