According to a recent IDG Enterprise report, enterprises that invest in consumerised, easy-to-use technologies experience a 56% increase in employee productivity and a 46% increase in customer satisfaction.
In order to deliver that simple and intuitive experience across even the most advanced social management capabilities, Oracle has introduced Social Station, an innovative new workspace within Oracle Social Cloud’s Social Relationship Management (SRM) platform.
With Social Station, users benefit from a personalised and intuitive user experience that helps increase both the productivity and performance of social business practices.
Oracle has introduced Social Station, an innovative new workspace within Oracle Social Cloud’s Social Relationship Management (SRM) platform that helps organisations socially enable the way they do business.
With an advanced yet intuitive user interface, Social Station delivers a compelling user experience that improves productivity and helps users more easily deliver on social objectives.
To help users quickly and easily build out and configure their social workspaces, Social Station provides drag-and-drop capabilities that allow users to personalise their workspace with different social modules.
With a new Custom Analytics module that mixes and matches more than 120 metrics with thousands of customisable reporting options, users can customise their view of social data and access constantly refreshed updates that support real-time understanding.
One-click sharing capabilities and annotation functionality within the new Custom Analytics module also drives productivity by improving sharing and collaboration across teams, departments and executives.
Multi-view layout capabilities further allows visibility into social insights by offering users the flexibility to monitor conversations by network, stream, metric, graph type, date range, and relative time period.
Social Station also includes an Enhanced Calendar module that provides a clear visual representation of content, posts, networks, and views, helping users easily and efficiently understand information and toggle between various functions and views.
To support different user personas and social business needs, Oracle plans to continue building out Social Station with additional modules, including content curation, influencer engagement, and command centre creation.
“Consumers today have high expectations of technology applications’ capabilities and usability, and those expectations don’t stop when they enter their workplaces,” says Meg Bear, group vice-president, Oracle Social Cloud, Oracle.
“We constantly evolve our products to give our customers a competitive edge, and Social Station delivers a dynamic UX that drives productivity and social business results. By making it easier than ever to understand, report, and share social insights across the enterprise, we are enabling our customers to move at the speed of social to align and impact business metrics and strategy.”
