Chief information officers (CIOs) in China are less aware than their global counterparts that they will need to change in order to succeed in digital business, according to a new report from Gartner.
In its annual survey of more than 2 810 CIOs worldwide, representing more than $397-billion in CIO IT budgets in 84 countries, Gartner asked how CIOs should adapt their leadership to ensure their enterprises survive and thrive in an increasingly digital world. The survey included responses from 82 CIOs in China.
While 75% of global CIOs believe that they need to change their leadership style in the next three years, only 46% of CIOs in China do so.
Speaking at the Gartner Predicts 2015 client briefing in Beijing last week, Gartner research director Owen Chen says that to thrive in this digital era, CIOs must flip to digital leadership.
“Commanding leadership maybe worked well in the industrial era, but it does not fit in the digital world,” says Chen. “In fact, it is an obstacle. CIOs should assess their own leadership style and build a visionary leadership style as it is the most powerful style in the digital world.”
While globally 47% of CIOs believe they have the digital leadership responsibility for their business, only 33% of CIOs in China do. This indicates that most CIOs in China are still seeing themselves as traditional CIOs taking care of traditional IT responsibilities.
“CIOs in China should be more proactive and devote themselves to the digital world, so that they can demonstrate their value to the business,” says Chen.
Although China’s GDP growth rate will slow down to around 7%, the IT budget at enterprises in China will increase by 8,5% in 2015 – one of the highest IT budget increases in the world. The global average IT budget increase in 2015 is only 1%, while the IT budget at enterprises in China will increase 8,5%. Sixty-one percent of enterprises in China will increase their IT budget, while globally, the number is 46%.
Only 1% of enterprises in China will decrease their IT budget, while globally, the number is 16%. Historical data shows that the IT budget at enterprises in China is much lower than the global average, so the high increase of IT budget is coming from a very low base.
According to the Gartner survey, the majority of Chinese enterprises are using IT cost to measure the performance of IT. Only 3% of enterprises do not. In China, since the IT cost is typically only 1,5% of revenue, trying to reduce the cost does not actually contribute much to profit. CIOs should focus on using IT to help the enterprise increase the revenue, rather than to cut the IT cost.
Survey result shows that global CIOs allocate 51% of effort on one-year IT planning, while CIOs in China allocate 36% of effort to this. This indicates that Chinese CIOs in China do more long-term IT planning, probably because more enterprises in China – especially state-owned enterprises – are required to have a five-year plan.
“While it is good to have a long-term plan, CIOs in China should also make sure their IT is agile enough to meet the challenge of a rapidly changing digital world,” says Chen.
CIOs in China have the same top five technology investment priorities as their global peers with a slightly different order. Cloud, mobile and analytics are continuously ranked in the top five IT spending priorities among CIOs in China.
A very high number have set up a “mobile first” strategy while developing both customer-facing and employee-facing solutions.
When looking at building new infrastructure capability, 17% of Chinese enterprises consider cloud first and 50% consider cloud as an option (slightly higher than the global average). For applications, 18% of Chinese enterprises consider cloud (SaaS) first, and 46% consider cloud as an option. This indicates that cloud is no longer just a concept; it has become a reality.
“Besides cost reductions, cloud can bring other benefits to the organisations – for example, agility, innovation and so on,” says Chen. “CIOs in China should consider the whole picture when making a decision to go cloud.”
Survey results indicate that Chinese CIOs spend 10% of their time with the board of directors, compared with the global average of 6%. Spending time with the board of directors helps to increase understanding of technology in the organisation. The survey also showed that CIOs in China spend 6% of their time with the customers, compared with the global average of 11%.
“This indicates that CIOs in China are more internally-focused,” says Chen. “They should focus more externally, because in the digital world, customer engagement is becoming more important in IT as it shifts from a back office to front office function.”
