South Africa-based FutureSoft, developer of the Excalibur Debt Collection Management System, has made a further international foray with the opening of an office in London.

Countries outside of South Africa in which users can now find Excalibur include Botswana, Namibia, Swaziland, Lesotho, Ghana, Zambia, Kenya and the UK.

Rob Rafferty, chief finance officer at FutureSoft, says the expansion into the UK was a “natural progression”, given FutureSoft’s aggressive growth.

The expansion into the UK is linked to the services supplied by Sanclare Financial, to its clients in the UK. Sanclare Financial is an existing client of FutureSoft with an 300-seat debt collection call centre in Cape Town for both South
African and UK clients and a client service centre in Sittingbourne, which FutureSoft will now be supporting.

“We will also be looking to add additional clients in the next 12 to 24 months,” says Rafferty. “Excalibur already caters for multiple currencies and our law is not too dissimilar from the UK. While FutureSoft’s London office is not expected to have any material impact on total revenue in the immediate future, our aim is to establish a footprint in 2015, from which it can expand over the next few years.”

Rafferty adds that Excalibur was designed to be very flexible, but a number of changes had to be made to suit the UK laws. “Once we have Excalibur in a more robust UK environment, we can really stress test to see if we’ve missed anything.”

FutureSoft currently boasts in excess of 200 clients, with the biggest debt collection call centre running 3 000 users. Excalibur is used by a significant number of law firms, recovery agents and corporates to manage their debt collection workflows and strategies.

Excalibur is capable of performing in call centre environments, traditional legal environments, garnishee and emolument attachment environments, foreclosures and asset recovery environments, and general credit management environments.