Employees unable to deliver good service
Almost nine in 10 customer-facing employees (89%) want to please customers – yet they cannot. This is according to research commissioned by Ricoh and conducted by Forrester Consulting, which reveals a gap between customer expectations and what employees are able...The key challenges for CEOs in 2014
The year ahead promises to a be a challenging one for business leaders. “CEOs face no shortage of tough challenges coming into 2014,” says Stephen Miles, founder and chief executive of The Mile Group, which advises top CEOs and boards globally. “From our work with...Seacom aims to grow in Africa in 2014
Following a year of growth and progress in its business, pan-African telecommunications enabler Seacom will be hunting for growth in new African territories in 2014, as well as continuing its evolution from a cable operator into an infrastructure provider that offers...Yahoo reveals plans to become more immersive
In a keynote address at the annual Consumer Electronics Show (CES) being held in Las Vegas, Yahoo CEO Marissa Mayer discussed the company’s vision to make the world’s daily habits inspiring and entertaining. Mayer unveiled new products and media sites across...