Is your smartphone violating your privacy?
The average smartphone sends out hundreds of thousands of pieces of information every day, giving away its location and unique identity to advertising agencies around the world. The findings come from a special Channel 4 News investigation in the UK, which used a...Data profiling keeps a database fresh
Having an updated database that contains the names and contact details of both existing customers and prospective clients is one of the most vital marketing tools for a company of any size. “No matter what type of industry you’re in, your clients and business partners...Malware, spam and phishing on the rise
Attacks that employ a variety of malicious programs, phishing attacks and spam remain the cyber-threats most frequently encountered by companies, with the volume of malicious attacks and spam increasing substantially in 2013 when compared to 2012. These are the...Contact centres need innovation boost
With some local contact centres still resting on technology nearly a decade old, it’s time for contact centres to embrace innovation or face being left behind, says Karl Reed, chief marketing and solutions officer at Elingo. Across the world, the fastest-growing...