Replacing the human element in retailing
Self-service systems will never completely replace the need for the human touch in the customer service experience, argues Kevin Meltzer, business development executive of Consology. In the late 1990s, as the Web was rising and creating new ways for companies to let...Sage Pastel help desk best in the world
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...Businesses must take ownership of technology
Last year, Forrester research issued a report stating that the pay-per-use model of cloud computing, in a scenario where application load varies over time, would always be a clear cost winner, says Jed Hewson, director 1Stream. The report was clear on the benefits of...Manging real estate requires quality data
When it comes to corporate real estate (CRES) and property management, there is one all-important question that the property manager needs to answer – how much does it cost to run each building? This seemingly simple question is often difficult to answer, for a number...