DiData named outsourcing leader by Gartner

Dimension Data has announced it has been positioned by Gartner in the Leaders Quadrant of the Magic Quadrant for Communications Outsourcing and Professional Services (COPS) 2013 report for the third consecutive year. Compiled by Gartner analysts, the Magic Quadrant...

Phone out of favour for Gen Y

For Generation Y – individuals born between 1980 and 2000 – the phone is now the third choice of engagement after electronic messaging and smartphone applications. New contact centre research also shows that the preference gaps for Generation X...

Ricoh SA set to double headcount

By Mark Davison at Ricoh’s EMEA Strategy Session, London – By “eating its own dog food” when it comes to cloud computing, Ricoh South Africa could nearly double the headcount in its shared services division by this time next year from 160 people to 300. Jacques van...