The biggest mistakes call centres make
It’s a fact: a call centre can either be the best tool for improving customer relationships, or the thorn in the proverbial side, says Jed Hewson, director of 1Stream. After all, the contact centre is the “shop window” – it’s the first point of call when a customer...Senwes migrates to Linux
When Senwes, one of the largest grain handling companies in the southern hemisphere, decided to upgrade its main data centre and disaster recovery site, it was looking for flexibility. The company required a flexible and scalable solution that would allow it to easily...Etisalat, MasterCard celebrate partnership
Etisalat Group has celebrated an enduring partnership with MasterCard that has brought award-winning technology to the market at GITEX Technology Week. “Over the last few years, Etisalat has used GITEX as a platform to launch innovative solutions that are now being...Facebook privacy changes to affect minors
Facebook has announced that it will allow young teens to share their posts on the social network with anyone on the Internet. The change was announced on Wednesday 17 October, and affects Facebook users aged 13 to 17. This will increase the risk of minors leaving a...