Where is SA’s worst customer service?

South Africa’s worst customer service is to be found from government agencies and utility providers, according to new research released by contact centre experts Interactive Intelligence. The research was carried out by Actionable Research between February and March...

Telkom Knockout to benefit schools

The Telkom Foundation has partnered with the Telkom Knockout to provide connectivity to selected under-privileged schools. Each of the 16 PSL teams competing in the Telkom Knockout Competition will nominate a school for the duration of the competition. The chosen...

IBM commits $1bn to Linux

IBM has announced plans to invest $1-billion in new Linux and open source technologies for IBM’s Power Systems servers. The investment aims to help clients capitalise on big data and cloud computing with modern systems built to handle the new wave of...

MasterCard, EFL to promote small business

MasterCard and the Entrepreneurial Finance Lab (EFL) have announced a global partnership to promote small business (SMB) growth in developing countries. The partnership provides international issuers in developing markets with new tools to help improve credit...

More printer declines in Europe

Weakening demand among consumers caused the Central and Eastern Europe (CEE) hardcopy peripherals (HCP) market to decline by 10,3% year on year in Q2 2013, according global research and consulting company IDC, with just over 1,69-million units shipped. “The...