IBM, Synnex deal is big news for BPO

This week’s announcement of Synnex’s $505-million acquisition of IBM’s customer services business is big news for the customer relationship management (CRM) business process outsourcing (BPO) market, according to Margaret Goldberg, IT services analyst at Ovum. Synnex...

Flat growth for EMEA disk storage

The external disk storage systems market value in Europe, the Middle East, and Africa (EMEA) remained almost flat in 2Q13, growing by 0,5% year on year to $1,77-billion, according to the latest EMEA Quarterly Disk Storage Systems Tracker from International Data...

Etisalat goes big with M2M

Etisalat Group, a telecoms operator in the Middle East, Africa and Asia, has pioneered machine-to-machine (M2M) technology and is gearing up to showcase the industry’s potential. Khalifa Al Shamsi, chief digital services officer at Etisalat, says: “Having launched a...

Android under the threat spotlight

In a short space of time, Android has claimed the lion’s share of the mobile market – in fact, more than 900-million Android mobile devices have now been activated. Unfortunately, this popularity has put a large target on the platform’s back. This popularity...

The dark side of cloud

In every technology publication I open, every business symposium I attend, every CIO roundtable I facilitate, we hear about the next wave of change branded “cloud”, says Rudie Raath, chief technologist and country manager: Presales, Cloud & Strategic Pursuit, HP...