STD-Multiopción uses Aspect Social solution
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has announced Spanish-based STD-Multiopción, a leading provider of contact centre services, promotion management, BPO and...Multi-channel call centres boost collections
South Africa has a mobile penetration of roughly 118% – which means that 50-million people are wielding close to 59-million cell phones. And despite the implementation of RICA, mobile churn (where users buy and discard SIM cards) is still increasing, says Jed...Understanding risk appetite
Part one in a three part series by Dr David Hillson and Ian Huntly, CEO of Rifle-Shot Performance Holdings. One of the most important decisions for any business, project or individual is how much risk to take, given the maxim that low risk almost inevitably means...Securing a business from data leaks
One of the biggest threats to businesses big and small could be sitting in an organisation right now. Insiders can reveal company secrets, bypass security controls and infect the network with malware – through malice, stupidity, carelessness or the unmonitored...