Kenya Ports banks on SAP
The Kenya Ports Authority has experienced phenomenal growth over the last 12 years. Traffic through the port of Mombasa, East and Central Africa’s main maritime gateway, has increased by 7,4% per annum. In 2000, KPA realised traffic of 9,126-million tons moving...Esquire signs distribution deal with Sharkoon
Esquire Technologies has signed a distribution agreement for the Southern African market with Sharkoon Technologies, the award winning gaming peripherals and PC accessories specialist. Esquire will be distributing a new line of Sharkoon gaming mice, mouse mats,...Why the back office matters so much
Customers don’t care where in the organisation their issue is being resolved. They do however care very much about it being dealt with swiftly and successfully. “When it comes to servicing the customer, the front office has generally performed in the spotlight whilst...Big data, personalised service
As anyone who has shopped at one of the major global online retailers knows, buying patterns are carefully monitored by the site. What users buy, what products they browse – sometimes even how they navigate through a single page – all is recorded and fed...