EOH scoops top SAP awards
Listed technology group EOH once again scooped three top awards at a gala awards evening held in Cape Town recently. The SAP Partner Awards recognise partners who have achieved excellence in planning and executing SAP projects and programs and more importantly,...Etisalat announces revenue increase
Etisalat Group, a leading telecoms operator in the Middle East, Africa and Asia, today announced strong results for the second quarter of 2013, with an increase of quarterly consolidated revenues and subscribers across its operating markets. Key highlights for Q2 2013...Genesys launches Proactive Engagement
Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...Moving from on-premise to the cloud
Gartner has said that by the end of 2013, 75% of global call centres will be making use of the hosted call centre model – which leaves 25% of call centres likely relying on premise-based solutions that use their private branch exchange (PBX) to perform basic call...