Retailers on the horns of a dilemma

Retailers across Europe are at a crossroads, facing the dilemma of increasing operational efficiency while also improving customer experience – and being aware that achieving both is not possible. An exclusive survey of European retail management commissioned by...

Digital certificates from SAPO Trust Centre

The South African Post Office (SAPO) has developed the Trust Centre, a secure environment that holds the public key infrastructure (PKI) and Certificate Authorities (CAs) which provide user authentication digital certificates that ensure trust and legal status in...

Oracle partners with NetSuite on cloud

Oracle and NetSuite have announced a strategic alliance, focussed on plans to deliver integrated HCM and ERP cloud services for mid-size customers. Deloitte plans to work with Oracle and NetSuite to develop a practice with highly skilled practitioners, specialising in...

Asda contact centre creates 250 jobs

A new contact centre for the UK’s second-largest retailer, Asda, will create 250 new jobs in Cape Town. The contact centre will be run by business process outsourcing (BPO) company Merchants, and is expected to employ 680 people by the end of 2013. The new centre will...

Rand hits June notebook sales

It appears that the June sales of notebooks have been hard hit by the weakness of the rand, as buyers hold back on purchases, hoping the exchange rate might improve. This is the opinion of Christopher Riley, CEO of The Notebook Company, who says: “The rand/dollar...