Windows 8.1 could win over detractors
Microsoft recently announced some features of the new user experience included in Windows 8.1, such as Start button functions, the ability to boot to the desktop and Internet Explorer (IE) 11. Microsoft has not yet disclosed other features, but said that Windows 8.1...Mobile critical but CMOs don’t get it
While chief marketing officers (CMOs) and e-commerce leaders recognise mobile as critical to their business objectives, two-thirds of those same professionals don’t have a strong understanding of the mobile user experience. This is according to an IBM-sponsored...Facebook authorisation flaw uncovered
A critical flaw has been found in Facebook’s access token authorisation mechanism. Cyberoam’s Threat Research Labs (CTRL) found the vulnerability while investigating an ongoing Facebook spam “lady with razor-sharp axe”. Vulnerability researchers at CTRL reveal flaw...Contact centres stuck in the past
More than 90% of communication in southern African contact centres is still conducted via voice calls – which is both the most inefficient and the most expensive way of communicating with clients. “It is worrying to see how few contact centres are making use of...