Self-service just doesn’t fly in SA

South African organisations tempted to follow global trends towards customer self-service, by expanding their customer contact channels to include social media and mobile options, could be wasting significant funds in doing so. In general, South African consumers are...

‘Remarkable’ tablet growth for MEA

The tablet market in the Middle East and Africa (MEA) region grew 184% year-on-year in the first quarter of 2013, to reach a total of 2,25-million units, according to the latest results released by International Data Corporation (IDC). This remarkable growth stemmed...

New malware targets individuals

Kaspersky Lab has published a new research report about NetTraveler, which is a family of malicious programs used by APT actors to successfully compromise more than 350 high-profile victims in 40 countries. The NetTraveler group has infected victims across multiple...

Smartphones set for 33% growth

Smartphone shipments are expected to grow 32,7% year-over-year in 2013, reaching 958,8-million units – up from 722,5-million units last year, according to a new forecast from the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. 2013...

Telkom to impair legacy assets

Telkom’s board of directors is considering impairing the carrying value of the group’s legacy network. For considerable time, the price at which Telkom shares have been trading has been significantly lower than their net asset value (NAV). At the last reporting date,...