Customer engagement key for business success

Weak mobile customer service is harming customer engagement, according to Gartner. No rallying principle in the enterprise matters more than the creation of superior customer engagement and IT leaders will need to innovate in engaging customers on all channels and...

Solutions needed in power crisis

The current energy crisis is not a result of historic imbalances, but symptomatic of issues facing the country today – and for the sake of the economy, the power issues need to be addressed urgently. This is the word from Mmusi Maimane, deputy federal chairperson and...

Sea change for spending trends in 2015

A number of international trends are set to impact South Africa this year, with new payment systems, online spending and digital finance solutions among those that will affect most consumers. This is according to Craig Whittaker, head of product at Wonga.com South...

Corporate VoIP due to surge in 2015

Voice over IP (VoIP) solutions are due for a resurgence in popularity during 2015. This is the prediction from Louis Jardim of Turrito Networks, who says networks have matured so that operators are finally in a position to offer enterprise-grade voice quality at...

Solar energy market set for take-off

While 2014 remained a challenging time for the solar photovoltaic (PV) industry, it marked an inflection point in the market’s development. According to a new white paper issued by the IHS Solar service at information and analytics provider HIS, solar PV demand grew...