Smart cities solve urban stress
As the world becomes urbanised, the resulting stress on virtually all global systems may only be solved by the concept of smart cities. A new report by GBI Research argues that, while it is becoming a bigger and bigger challenge to maintain necessary supplies of...SA sees BPO investment
Experts say that South Africa, particularly the Western Cape, is seeing significant growth as a business process outsourcing (BPO) destination. Bruce von Maltitz, director of hosted call centre technology provider 1stream, says that this proves that international...Defining process in process management
What is meant by business process, process improvement and process management? Business processes are collections of cross-functional activities that are the only way any organisation can exchange value with customers and other stakeholders. Business processes are...Safety solutions for the connected mine
The global mining industry is characterised by several key trends, including geographical disparity, capital intensive operations, a declining skills base, high levels of safety risk and extreme complexity. In order to help address these unique characteristics,...