Bytes awarded Cisco certification
Bytes Systems Integration has achieved certification as an Advanced Cisco Borderless Network Architecture Specialised Partner. The new certification enables Bytes to sell and support solutions based on Cisco’s next-generation network architecture. “With the advent of...HR experts advise school-leavers to upskill
Those leaving school are advised to earnestly embark on study to acquire a qualification, be it a degree, diploma or even a one-year certificate. This is according to human resource (HR) and recruitment experts, who state that it is best to initially start and...Six priorities for contact centres in 2013
If contact centres aren’t preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo. Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have...Predictive analytics for BI
Knowing what people will do before they do it is a useful skill. That’s why predictive analytics has the attention of the business intelligence (BI) world. Advances in statistical technology and computing power have made it possible to significantly improve predictive...