Analytics in the contact centre
Contact centres are often a customer’s only point of interaction with a business and its brand, and as such service should be optimised to provide the best experience possible, says Marco van Biljoen, executive head: Gauteng and Central, The Jasco Group. Many studies...Trend predictions for 2015
In a few short weeks, 2015 will be upon is. Our technology future is bright and there’s much to look forward to in the New Year, including a desire for endpoint protection that goes above and beyond protection inside your organisation’s four walls, an increased...2014 music recap from simfy africa
simfy africa users have spoken, voting with their listening choices. simfy africa today announced the most popular streamed tracks, albums and artists of 2014. This diverse playlist shows the depth of simfy africa’s 27 million strong catalogue and features the hits of...Resolve wins FlowCentric award
Resolve’s Hosting and Software Services (HSS) received the highly sought-after New Partner of the Year Award for 2014 from FlowCentric Technologies. This award is given to the business partner that produces outstanding work in solution design and innovation, by fully...