Service training vital in telecoms CRM
The telecommunications sector requires quite a lot of problem-solving on behalf of the service delivery team, who have to deal with irate customers because they can’t make calls, access the Internet, or their devices are acting up. And, because the offerings are...Virtualisation still not an option for some
There are certain verticals that are still reluctant to virtualise because of sensitive user data. Kaspersky Lab’s IT Security Risks Survey 2014 polled 3 900 IT professionals worldwide, finding that financial services and healthcare are the two business sectors most...Growth and disruption will lead in 2015
International Data Corporation (IDC) has announced its 10 predictions for the worldwide information and communications technology (ICT) industry in 2015. The driving force behind all of IDC’s predictions is the industry’s accelerating transition to the 3rd...No-one ‘too big to jail’, say experts
As former Fidentia boss J Arthur Brown prepares to go to jail following his recent sentencing by the Supreme Court of Appeal, financial experts say that planned new financial regulations in South Africa will make it even more difficult for individuals to escape...