Presence Suite 10.0 now available
Jasco has recently announced the availability of Presence Technology’s latest version of their Presence Suite – version 10.0 – which incorporates significant enhancements to meet the customer journey and improve the customer experience. This latest iteration...Salesforce partnership produces CloudSmiths
Two specialist Salesforce.com partners are merging to create a larger and experienced development house for enterprise applications based on the Salesforce.com’s enterprise platform as a service (ePAAS) solution, called Force.com. The new entity is named CloudSmiths,...Xerox announces Impika eVolution
Xerox, represented locally by Bytes Document Solutions, has announced the arrival of the Xerox Impika eVolution. Flexible enough to handle both plain papers and high-quality, inkjet-treated stocks, the drop-on-demand piezoelectric production inkjet device runs at...Mobile: a device or a channel?
Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...