SA users feel vulnerable online
A survey by Kaspersky Lab and B2B International shows that 64% of Internet users in South Africa felt vulnerable while shopping online or making online transactions, and 63% of users would utilise online payment systems more often if they felt they were protected from...New CIO for Airports Company SA
Airports Company South Africa has appointed Sello Mmakau as its new CIO. The CIO position is a newly created role for Airports Company South Africa (ACSA) following the company’s leadership realignment earlier this year. ACSA’s CEO Bongani Maseko says: “Mmakau’s...More East African partners for Panda
Panda Security continues to increase its footprint in Africa recently appointing BA Internet Solutions as a premier partner. Panda Security and BA Internet see the partnership as an opportunity to grow the adoption of cloud technology within the region and provide...How to differentiate customer experience
The battle for the customer is shifting to new ground, away from the telephone to digital (email, web chat) and social media (Facebook, Twitter, and others). However, the delivery mechanism for customer experience remains the same: the contact centre agent or customer...