SA improves contact centre allure
The South African call centre industry has matured markedly over the last 10 years, gaining in experience and knowledge. Call centres in specific sectors of the industry, such as financial services, healthcare, travel and utilities are well oiled and integrated...Orange Botswana partners with Ericsson
Orange Botswana has entered into a multi-year managed services agreement for Ericsson to manage its network operations. Under the terms of the contract, Ericsson will assume responsibility of the operational management and field maintenance of Orange Botswana’s...Top predictions for 2015 and beyond
Gartner has revealed its top predictions for IT organisations and IT users for 2015 and beyond. Gartner’s top predictions for 2015 begin to examine a shift in the age old relationships between man and machine due to the emergence of digital business. “For...Enhance in-store experience with digital
In a country where mobile penetration is around 128%, retailers who can integrate mobile into their in-store experience will most certainly reap the rewards, says Craig Perry, head of Sales at DMX Africa. Mobile and digital technologies are evolving rapidly with...