South African banks must restore trust
The recent failure of African Bank, and the subsequent Moody’s downgrading of all South African banks, indicates a serious lack of trust in the compliance culture of our banking system, says Gary Allemann, MD, Master Data Management. Realistically, no other South...Yes, digitalisation will disrupt your industry
Kathy Gibson reports from Gartner Symposium – So far, the industries that have been most disrupted by digitalisation have been those without a physical product: music, consulting, media. We are now seeing massive new disruptions as even physical products are...Lessons learnt from digital success stories
Kathy Gibson reports from Gartner Symposium – Digitalisation is already impacting businesses, and it’s crucial that CIOs have an understanding of how technology will fundamentally change business models, add value and drive revenue. Gartner’s Lee Weldon points...African contact centres move to the cloud
Kathy Gibson reports from Gartner Symposium – Within Africa, the contact centre has been a very slow in moving to the cloud – but that move is starting to happen. Deon Scheepers, sales operations manager: Africa at Interactive Intelligence, warns that there are...