Assessing a contact centre recovery site
Contact or call centres have become vital sales and support hubs for many companies, which mean that a recovery plan forms a vital component of their business continuity strategies. But an effective disaster recovery site for a contact centre must meet certain...Bytes named Genesys partner of the year
Genesys has named Bytes Systems Integration Partner of the Year for the Southern African region. Genesys also recognised Bytes’ success in selling its new Business Edition Premise software package. The awards took place at an event in London recently. “Today’s...Upgrading to ultra HD
Ultra high definition (UHD) is here and it is beautiful, says Paul Divall, MD: Broadcast and Managed Solutions, Jasco. At 2160p compared to Full HD’s 1080p – that’s roughly four times the amount of pixels and 60 frames per second, not 24 – it’s a “see it to...Mitel takes market share lead in EMEA
Mitel has announced that in the first quarter of 2014, the company claimed the number one market share position in two of the largest geographic regions in the world – Western Europe and Europe, Middle East and Africa (EMEA). Significant market share strength in...