No contact centre is an island
The contact centre of today is made up of various communication and management solutions. Despite this inherent complexity, it’s essential that the contact centre does not stand isolated as a silo within the business, says Jeff Bowyer, sales and marketing manager at...Dell drives workstation innovation
Earlier this year, Dell opened its first Virtual Workstation Centre of Excellence (CoE) in Round Rock, Texas to provide customers and partners with the necessary resources and expert advice to help them leverage virtualised workstations and architect a solution to...Software escrow imperative in Africa
The Information Age, enabled by skyrocketing smartphone penetration rates in Africa, eventually shows signs of becoming a reality for the continent. And, when it does, the impact on its economies is expected to spark a boom in IT and internet-driven businesses....PCI compliance combats credit fraud
The latest statistics from the South African Banking Risk Information Centre (Sabric) revealed that South Africa’s banking industry lost R366,8-million in 2013 due to South African-issued credit card fraud – a 22% increase from the previous year. This alarming...