Kaspersky tackles virtualisation myths
When Kaspersky Lab asked business professionals about their “IT Security Priorities” for the next 12 months, 21% of Enterprise-level IT managers said securing virtualised infrastructure was one of the top 3 items on their “to-do” list. This new-found focus on...MDM grows amidst data protection worries
Demand for intelligent mobile device management (MDM) solutions in South Africa is increasing steadily as companies strive to empower their mobile ambitions more strategically and securely. Securicom, a managed IT security services vendor, has seen an impressive 20%...Resolutions trump answers in customer care
There is a big difference between answers and resolutions, especially when it comes to customer support. Is serving up pages upon pages of search results on a web page for your customer or agents to scroll through really providing an answer? Sometimes an answer isn’t...Netology implements Marval MSM solution
Netology is a South African company with a core focus on outsourced network support, specialising in networking and related services. As a result, effective customer service is critical to their business. More effective IT service management (ITSM) processes and tools...