How Standard Bank migrated 4,5m accounts

Kathy Gibson at Saphila 2014 – South Africa’s banks are well known for their forward-thinking and pioneering application of technology, having been among the first in the world to adopt most modern banking systems. The downside of this is that most banks are now...

Secrets of good customer service

Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...