Iran is learning cyber-warfare from the US
The US National Security Agency believes that the US’ cyber-attacks against Iran may have helped to raise Iran’s cyber-warfare capability. A report from “The Intercept” cites a secret document from the National Security Agency that warns of Iran studying and...IBM: Millennials not lazy, selfish
Everything you thought you knew about Millennials could be wrong. A new IBM study reveals much of the hype about Millennial employees simply isn’t true. They aren’t the “lazy, entitled, selfish and shallow” workers that many believe them to be. The results of the...Wipro invests R3,8m in skills development
Wipro has announced an investment of R3,8-million towards skills development and job creation in South Africa. This investment will be utilised for local hiring and skills development. Wipro plans to hire 55 science and technology graduates, fresh out of university,...2015 is the year of customer obsession
Becoming customer-obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. To be truly competitive today, companies have to become “customer...