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Can you trust post-call surveys?

by Allan Davison | May 28, 2014 | Customer Relationship Management Trends, Technology Areas

Post-call surveys are an essential part of the call centre manager’s toolkit – but, asks Bruce von Maltitz of 1Stream, can companies trust what the surveys are telling them? “Based on after-call surveys, many companies are far too complacent about how well...

Ruckus launches SmartCell Gateway

by Allan Davison | May 28, 2014 | Technology Areas, Wireless Networking

Ruckus Wireless has unveiled the industry’s first carrier-class virtualised wireless LAN (WLAN) controller, the Ruckus virtual SmartCell Gateway (vSCG), designed to streamline the creation of highly scalable and resilient cloud-based wireless LAN (WLAN) services. The...

Smartphone design now key for consumers

by Allan Davison | May 28, 2014 | Digital Lifestyle, Technology Areas

Considering 80% of the world’s population is equipped with a mobile phone, with over 1-billion of these being smartphones, mobile communications technology has entrenched itself into modern day life. As these devices continue to become more integral to our day-to-day...

Is your MSP hindering cloud migration?

by Allan Davison | May 28, 2014 | Cloud Computing Trends, Technology Areas

With cloud computing already entrenched and proven in some of the world’s most substantial companies (and equally entrenched among the world’s most savvy start-ups), South African businesses should be asking themselves a simple question: why isn’t more of my stuff in...

Interactive Intelligence grows cloud by 67%

by Allan Davison | May 28, 2014 | Cloud Computing, Technology Areas

Interactive Intelligence has reported a 67% compound annual growth rate (2010-2013) of its Communications as a Service offering, topping 20 000 seats. Interactive Intelligence CaaS is a set of cloud-based contact centre, unified communications and business process...
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