1Stream releases white paper on call centres
Hosted call centre technology provider 1Stream has today released a white paper highlighting three tools that they believe will be crucial for next-generation contact centres. “Call centres aren’t just there to field as many calls as possible every day, they are...Technology can keep Africa’s lights on
Right now, the energy industry in sub-Saharan Africa is at a crossroads. Faced with booming demand from a growing industrial sector, urbanisation and an impatient consumer base, the region’s energy utilities must deal with a unique set of challenges that can...Ricoh launches Cloud Fax service
Ricoh SA has launched Cloud Fax, a service incorporated into its multifunctional printers (MFPs) that saves customers the cost and complexity of buying and installing fax cards. Fax cards, like network cards, are an additional board that must be installed into the...Ericsson wins 2014 NAB Innovation Award
Ericsson has been awarded one of the television industry’s highest honours, the NAB Technology Innovation Award, for its pioneering work in Ultra High Definition TV (UHDTV) 4K. The award was formally presented to the company at a gala ceremony on April 9, 2014, in the...