20 years in SA for O’Keeffe & Swartz
O’Keeffe & Swartz, a leader in the South African telemarketing call centre industry, recently celebrated its 20th anniversary, an achievement made possible by the support of its staff and clients over the years. Since its founding in 1993, O’Keeffe & Swartz...Aspect Software in deal to acquire Voxeo
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and...Aspect gives contact centre agents mobility
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation and back-office solutions, has announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact centre agents greater mobile...Transcom uses Aspect solution
Inclusion of the Aspect Workforce Management solution has allowed the company to solve the manual workload of its planning teams and improve their performance. Aspect Software, a leading provider of fully-integrated customer interaction management, workforce...Avaya releases new partner programme
Recognising the unprecedented opportunity to address the needs of millions of underserved mid-size enterprise across the Middle East, Africa and Turkey, or the companies earmarked to become “The New Big enterprises of tomorrow”, Avaya, a leading global...