FlightSite uses hosted contract centre model
FlightSite, a subsidiary of Club Travel, has been in operation since 2008 and is South Africa’s first online travel agency. FlightSite has recently launched its FlightSite Agent platform, which allows anyone to become a travel agent by gaining access to a...Co-op rolls out Aspect solution
Co-op Financial Services has just completed the first phase of a new technology investment at its Manchester and Stockport-based contact centres, covering its debt management, general insurance and retail arms. The financial services provider has chosen to deploy...Aspect announces strategic partnership
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimisation, has announced an equity partnership with back office optimisation software and services expert eg solutions. The agreement provides Aspect exclusive...Genesys positioned in Magic Quadrant
Genesys, a leading provider of customer service and contact centre solutions, has announced that information technology research and advisory firm Gartner has included the company in its report, Magic Quadrant for CRM Web Customer Service Applications, published...Contact centres go social with Aspect Social
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimisation, has announced the launch of Aspect Social, a cloud-based offering that aligns interactions organisations have with customers on Facebook, Twitter, blogs and...