Jasco, Presence aid contact centres
Jasco Enterprise, a provider of business communication solutions and services, and Presence Technology, a worldwide provider of multi-channel contact centre solutions, are working together to deliver a multi-channel contact centre solution that uniquely addresses the...Moving ITSM solutions to the cloud
Local ICT service organisation Quintica is bringing customers a new way to quickly and cost effectively move IT service desks into the cloud, announcing that BMC has made a range of improvements to its BMC RemedyForce suite. This month the software giant has made a...Genesys One to launch in SA
Promising leading contact centre technologies up and running in 30 days, Genesys One is coming to market in SA through implementation partner Bytes Connect. Genesys a leading provider of customer service solutions, has just launched its Genesys One solution, which...BT enhances Contact portfolio
BT has announced innovative new capabilities for its BT Contact portfolio, designed to make organisations easier to do business with, while removing costs and complexity from their contact centre operations and enabling “omni-channel” customer service. Those...Web chat effective in contact centres
BT has announced the key lessons from research it has conducted into the latest communication channels being used by contact centres. One of the most significant developments BT has seen is the increasing use of Web chat as a channel for advisors to talk to...