Aspect Software wins award
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, announced that TMC, a global, integrated media company, has selected Aspect for a 2014 Speech Technology...Breaking the cycle of recruiting, training and churning
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...Ocular Technologies offers Aspect’s cloud solution
Ocular Technologies, a South African contact centre solutions provider and Aspect 2014 Partner of the Year for Europe and Africa, will be offering Aspect’s cloud contact solution to its clients. “No longer an outlandish term, the usage of ‘cloud-based solution’ is...Aspect Software launches Unified IP 7.3
Aspect Software has announced the launch of Aspect Unified IP 7.3, a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater...Investing in future call centre staff
Leading customer interaction and communications expert Inter-Active Technologies is proud to announce that 44 learners have completed the company’s distinguished Internal Learnership Programme. This has been considered as a significant milestone for Inter-Active...