TCC rolls out Aspect solution
The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software to improve efficiency and productivity across 1 000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce...Genesys delivers record growth in 2013
Genesys has announced record performance for 2013. In its second year as an independent company, Genesys achieved record growth, with 2013 revenue surpassing $740-million (representing over 20% annual growth) and EBIT surpassing $200-million (representing over 15%...Ocular brings Aspect solution to SA
Contact centre solution provider, Ocular Technologies, is pleased to announce that as an Aspect Software partner, it will be reselling and supporting the Aspect Back Office Optimizer product, which is powered by eg solutions. At the start of February 2014, Aspect, a...Mitel releases MiContact Centre update
Mitel has unveiled its seventh-generation contact centre solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Centre 7.0 includes mobile chat and self-service features as well as outbound capabilities...Flexenclosure expands eSite portfolio
Flexenclosure, a specialist developer of hybrid power systems and prefabricated modular data centres for the ICT industry, announces the expansion of its eSite portfolio with a new version specifically developed for tower companies and multi-tenant scenarios. eSite is...