Genesys achieves Lync qualification
Genesys, a leading provider of customer experience and contact centre solutions, has announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification programme is designed to help ensure that...Sage Pastel wins best help desk award
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...Aspect Software introduces Zipwire
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, and drawing on 40 years of delivering enhanced customer experience solutions has announced a feature-rich, cloud-based contact...Contact centres need innovation boost
With some local contact centres still resting on technology nearly a decade old, it’s time for contact centres to embrace innovation or face being left behind, says Karl Reed, chief marketing and solutions officer at Elingo. Across the world, the fastest-growing...Sage Pastel help desk best in the world
Sage Pastel, South Africa’s leading developer of accounting and business software, has been named best help desk in the world at the ContactCenterWorld.com Top Ranking Performer global finals at a glittering ceremony in Las Vegas on the weekend. Category runners up...