DiData forum to focus on contact centre
The contact centre has been in constant evolution since the 1990s, with some experts stating that it will be irrelevant in 2020. The current stage of evolution is the proliferation of channels, where a number of different channels are being used to interact with...New appointment at Aspect Software
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell...Bank Hapoalim rolls out Genesys solution
Genesys, a leader in contact centre and customer service solutions, has announced that Bank Hapoalim, Israel’s largest bank with a global reach in three continents, has successfully transformed its business operations and increased its competitiveness with Genesys...RegioCom deploys Aspect Unified IP 7.1
RegioCom, a German service provider focused on commercial and IT processes as well as software solutions for utilities, relies on Aspect solutions for their customer care. Since the beginning of the year it has deployed the latest version of the Aspect Unified IP...Interactive Intelligence wins F&S award
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has received the 2013 EMEA Frost & Sullivan Contact Centre Company of the Year Award. The award is based on Frost & Sullivan’s recent research...