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Mobility, cloud security solutions needed

by Allan Davison | Jul 24, 2014 | Customer Relationship Management, Technology Areas

Trends such as mobility, BYOD and cloud have completely revolutionised the way we do business, by giving users access to the information they need anytime and from anywhere. Unfortunately, as much as businesses have gained from these trends, so have they been put at...

Barclay & Clegg stores use Sage CRM

by Allan Davison | Jul 23, 2014 | Customer Relationship Management, Technology Areas

Sales and distribution of a wide range of lingerie and swimwear imported from France, Germany, Austria, Italy, England and the USA is being managed through a Sage CRM software solution implemented by business software specialist Lorge for five Barclay & Clegg...

The 2014 South African Service Awards

by Allan Davison | Jul 15, 2014 | Customer Relationship Management, Technology Areas

Is customer service your number one business driver? Then you deserve to be recognised by your customers and competitors for your customer service excellence. Get nominated into the 2015 South African Service Awards – the only customer-driven national service awards...

Noble WISE increases sales flexibility

by Allan Davison | Jun 9, 2014 | Customer Relationship Management, Technology Areas

South African owned integrated solutions specialist and Noble Systems preferred local partner, Intuate Group, believes that one of the company’s recently launched offerings, Noble Web Interfacing Service (Noble WISE), can add flexibility to multichannel customer...

Omi-channel communication key, says Oracle

by Allan Davison | May 21, 2014 | Customer Relationship Management, Technology Areas

According to new Oracle studies, B2B and B2C commerce professionals find integrated, omni-channel customer experiences increasingly valuable to their organisations, and are continuing to invest in technologies and digital content strategies to facilitate them. The...

Teradata customer manager takes to the cloud

by Allan Davison | Feb 28, 2014 | Customer Relationship Management, Technology Areas

Teradata has announced that Customer Interaction Manager 7, the latest version of its industry-leading campaign management solution for data-driven marketing is available via the cloud globally. “Teradata Customer Interaction Manager has established itself as one of...
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