Harbour and Associates deploy CRM solution
For more than 40 years Harbour and Associates has been assisting companies with a wide range of consulting services including company registrations and tax returns, as well as BBBEE and other auditing services. In order to drive their customer service to greater...Sanlam Health enhances e-mail interaction
Sanlam Health, a subsidiary of leading financial services group Sanlam, has streamlined its e-mail management systems by adopting an e-mailtopia program supplied by customer interaction and communications expert Inter-Active Technologies (IAT). Canadian-based...Oracle unveils new WebCenter release
To succeed in today’s economy, organisations need to ensure customers, partners and employees have access to the right information in the context of the business process in which they are engaged. The latest release of Oracle WebCenter addresses this challenge with...New social media channel for body corporates
SA’s first social media platform that targets managed communities to ease the process of communication between members is set to change the way body corporates and homeowner associations operate. Launched late last year, SocialEstate.co.za radically speeds up...Genesys launches Proactive Engagement
Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...