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Speedy service key for Tracker

by Allan Davison | Jul 17, 2013 | Customer Relationship Management, Technology Areas

ClickSoftware Technologies, the leading provider of automated mobile workforce management and optimisation solutions for the service industry, today announced that Tracker Connect, South Africa’s leading vehicle tracking and recovery company with over 800 000...

Cash Crusaders chooses WyseTalk solution

by Allan Davison | Jul 9, 2013 | Customer Relationship Management, Technology Areas

Cash Crusaders, a major retailer of new and quality second-hand goods operating via 154 outlets countrywide, has chosen the WyseTalk social business software (SBS) platform for enterprise-wide knowledge sharing and collaboration. CEO Sean Stegmann says the franchise...

Mitel expands collaboration, voice solutions

by Allan Davison | Jun 18, 2013 | Customer Relationship Management, Technology Areas

Mitel, a leading provider of cloud and premises based unified communications (UC) software solutions, has announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS). Building on its open Freedom Architecture, Mitel...

Mitel introduces new product offering

by Allan Davison | Jun 18, 2013 | Customer Relationship Management, Technology Areas

Mitel, a leading provider of cloud and premises based unified communications software solutions, has introduced a new product naming architecture based on the straight forward language customers use to identify and discuss solutions. The new architecture takes a...

Wesgro invests in Sage CRM with e-marketing

by Allan Davison | Jun 3, 2013 | Customer Relationship Management, Technology Areas

Wesgro, the official destination marketing, investment and trade promotion agency for the Western Cape has invested in Sage CRM with e-marketing, the preferred vendor is AWCape, an official supplier of Sage CRM solutions.  This investment follows the successful...

Business to customer communication is broken

by Allan Davison | Apr 22, 2013 | Customer Relationship Management, Technology Areas

As a customer, do people know how many business relationships they have? Listing them can be an interesting exercise: the phone company; the supermarket; the doctor; the dentist; the garage; the bank; the gym; the place they buy lunch – almost everybody can rack...
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