Service sucks, say customers

Customers experience continued frustrations with companies’ customer service, so much so that more than four in 10 (46%) say they do not experience issue resolution when contacting customer care. This is one of the findings of a new survey by Aspect Software,...

Lenovo takes on African market

Lenovo is taking on the African market, with huge emerging market growth fuelling interest in the company’s PC+ strategy. Graham Braum, CEO of Lenovo Africa, points out that the company has spent the last few months targeted selected African markets. He believes...

2013 sees dawn of the smart car

Cars are becoming smarter, with apps now embedded in vehicles which recognise their owners’ voices. A new report from Juniper Research has found that advancements in entertainment head-units and higher smartphone penetration will result in app capability reaching a...

The universe after the big bang

Scientists have captured pictures of what they believe the universe looked like shortly after the “big bang”. Acquired by ESA’s Planck space telescope, the most detailed map ever created of the cosmic microwave background is thought to be the relic radiation from the...

Africa’s economy on growth path

A great deal has changed since The Economist labelled Africa as “the Hopeless Continent” 10 years ago. Over the past decade, six of the world’s 10 fastest-growing countries were African; emerging economies in the East and West of Africa indicate a 6% to 7% economic...

Gen Y shoppers go online in SA

More than two-thirds of South Africans surveyed by the 2012 Cisco Connected World Technology Report (CCWTR) are relying on Internet retail sites to do their shopping.  The study also shows that: * 59% will share their e-mail address to get discounts and sales notices;...