Gartner names IFS as leader
IFS, the global enterprise applications company, has been named as a leader for its enterprise service management solution in the Gartner Magic Quadrant for Field Service Management, authored by William McNeill, Michael Maoz and Jason Wong on 22 December 2014. It is...CDO key to leveraging company info
As data volumes continue to grow at an exponential rate, the management of data has become increasingly critical to business. Understanding what data is being stored, why it is being retained, what risk this data may pose and how to unlock its value are just a few of...BCX receives ITIL maturity rating of 4.25
Business Connexion has received an ITIL maturity rating of 4.25, beating a previous rating of 3.5 achieved in 2013 post an assessment conducted by Pink Elephant, a global leader in ITIL® Certification & IT Service Management Education, Consulting &...Shared data centre services
The need to reduce IT costs while increasing IT agility is driving accelerating demand for IT as a service – and Infrastructure as a Service (IaaS) in particular. That’s the view of Hennie van Tonder, head of Product at MWEB Business, who adds that another factor...A service desk is not service management
IT has become an essential component of practically every business today, underpinning the basic functioning of the enterprise, Edward Carbutt, executive director at Marval Africa. As such, providing effective IT services is critical to the efficiency and...