ITIL still going strong after 25 years
In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in its 25th year, local industries are still keen (if not more so), to...Marval attains ITIL PinkVERIFY certification
Marval is pleased to announce that its integrated IT Service Management (ITSM) software solution, MSM Expert, has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for all 15 Pink defined ITIL processes....Cultural differences in ITSM
There are two areas of culture we need to look at. The first is an understanding of the role of ITSM and the need to challenge the business perception that looks upon the IT department or division in an organisation as a separate entity rather than an integral part of...Bridging the business/IT divide
At a recent event held in Century City, Cape Town, SME-focussed IT managed services specialists Space Age Technologies revealed an all-new stratagem for modern small and medium sized businesses to get the most value from their IT investments – called Relevant...Organisational change is way forward for IT
If IT is ever going to have a shot at closing the gap between itself and its customers then there needs to be a fundamental shift from a technological mind set to business mind set, says Kerry Evans, MD Africa at Quintica. At the recent SMEXA event in Johannesburg,...