How IT can harness business trust
IT needs to keep in mind several key factors in order to become a trusted business partner. This is according to business resilience consultant, Helen Berry, who spoke on behalf of Quintica at the recent SMEXA event held in Sandton, Johannesburg. Berry highlighted...Change management key for Marval Africa
IT service management (ITSM) has a number of benefits: it provides an organisation with the opportunity to improve their quality of service, increase productivity and customer satisfaction, reduce costs and achieve operational excellence whilst meeting information...ITSM principles can benefit SMEs
IT service management (ITSM) is a concept that is generally thought to apply only to large enterprises. It is typically associated with acronyms such as ITIL, CoBIT and ISO 20000, as well as expensive software solutions that are well outside of the budget of the...Comstor helps Cisco weed out grey products
Local Cisco distributor Comstor is helping customers more effectively address the grey import problem, without them breaking the bank through the support of the Cisco Certified Refurbishment Equipment (CCRE) programme. While the company acknowledges that not all grey...ITIL awareness is key to business success
Increasingly IT departments are being called upon by business to be accountable as part of the business, and not just as part of the IT department. It is with this that Quintica has seen a recent spike in the demand for ITIL (IT Infrastructure Library) awareness...