Avoiding the common failure points of ITSM
Many organisations embark on service management improvement programmes, particularly with regard to IT service management (ITSM), only for the projects to fail to deliver the anticipated benefits, says Edward Carbutt, executive director at Marval South Africa. This...ITSM sets new outsourcing standards
As IT solutions commercialise and plug-and-play becomes the order of the day, IT resellers and outsourced IT solution providers are being challenged to adapt their services to remain relevant. This is seeing a surge in demand for IT service management (ITSM) –...Smart FM outsourcing needs Six Sigma
When it comes to facility management (FM), driving efficiencies up and costs down is a major objective. Outsourcing FM can offer a considerable advantage, but doing it without first performing a technical due diligence can be both risky and expensive, says Daniel...Mobility is a business game-changer
CA Southern Africa plans to showcase Mobility in its forthcoming IT Management Symposium, taking place in Johannesburg on 20 February. Gareth James, CA Southern Africa solution strategist for mobility and cloud, says the mobility trend is being driven by the business...10 tips to improve reliability
Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa, and Ricky Smith, maintenance consultant and specialist and well-known published author, look at the ways businesses can improve reliability. * Purchase a copy...