Deriving value from ITIL initiatives
Many organisations embark upon ITIL training with the hope of improving IT service management (ITSM), only for the significant investment in time and money to fail to deliver the expected benefits, says Edward Carbutt, executive director at Marval South Africa. The...Quintica secures service desk deals
With the growing demand for cross-campus technologies inside and outside of the lecture hall, learning institutions and universities are increasingly looking for IT enablers to assist in better managing IT as a whole. This is, according to Quintica, fuelling demand...Marval South Africa offers ITSM workshops
Marval South Africa has bolstered its education and training offering with the introduction of a corporate strategy and service management workshop tailored to the business needs of the corporate sector, medium-sized business and individual professionals. With the...Service management bridges IT, business
ICT solutions provider and service management specialists Quintica have noted increasing demand from customers to extend their ITSM projects and capabilities to include and cover business process management (BPM) and business service management (BSM) practices and...Kaseya acquires Office 365 solution
Kaseya, a leading provider of IT systems management software, has announced the acquisition of 365 Command, a solution enabling IT organisations and MSPs to easily manage and administer the Microsoft Office 365 cloud application suite. With this acquisition, Kaseya...